Posts tagged "Innovation"

Agentforce Decoded and Demystified

Agentforce Decoded and Demystified

November 25th, 2024 Posted by Mark Hartnady Agentforce, AI, Automation, Data, Marketing Automation, Sales Automation, Service Automation 0 thoughts on “Agentforce Decoded and Demystified”

Agentforce is a transformative platform reshaping how businesses engage with customers and drive results. In this session, Mark and Steve dive deeper into its core, addressing some pressing questions.

Tags: Agent, Assistive Agent, Autonomous Agent, Customer Satisfaction, Employee Experience, Innovation

Best Practices For Your CRM Centre of Excellence

July 28th, 2022 Posted by Steve Paul Adoption, Marketing Automation, Sales, Services 0 thoughts on “Best Practices For Your CRM Centre of Excellence”

Check out this week’s blog for 3 steps to building a CRM centre of excellence…

Tags: best practice, centralised, centre of excellence, change, change management, COE, communications, compliance, consultants, CRM, customer engagement, customer experience, Customer Relationship Management, Customer Satisfaction, customer service, customer services, decentralised, governance, Innovation, planning, product management, quality assurance, reducing risk, Salesforce, support, tiger team, training

Building A CRM Centre Of Excellence: 3 Steps

July 19th, 2022 Posted by Steve Paul Adoption, Marketing Automation, Sales, Services 0 thoughts on “Building A CRM Centre Of Excellence: 3 Steps”

Check out this week’s blog for 3 steps to building a CRM centre of excellence…

Tags: best practice, centralised, centre of excellence, change, change management, COE, communications, compliance, consultants, CRM, customer engagement, customer experience, Customer Relationship Management, Customer Satisfaction, customer service, customer services, decentralised, governance, Innovation, planning, product management, quality assurance, reducing risk, Salesforce, support, tiger team, training

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