Trigg and Salesforce hosted a webinar where we revealed insights into how pre-built Generative AI features included in Salesforce Service Cloud can be deployed across your service operations, from enhancing self-service experiences on your website’s help page, to boosting agent productivity in your contact centre with pre-built tools available today.

We covered:

• Prebuilt AI ‘Actions’: Ready to be deployed in your Salesforce Service Cloud org (no code!)
• Conversational AI example: Pre-purchase/post-service interaction
• Generative Search: Connecting to knowledge in and outside of Salesforce
• Conversation catch-up: Generative Summary of an interaction passed to an Agent
• ​​​Reply recommendations: Using Generative AI for your Agents
• Post-Call Efficiency: Saving time using Generative call wrap up

With actionable strategies to successfully implement AI into your Service Cloud implementation and transform your Customer Service experiences.

Watch the on-demand webinar today to unlock the potential of Salesforce Einstein AI for Service excellence.

• How to untangle your data to scale your business
• What customers are expecting in the new world
• How to propel your business forward in a post COVID world
• Tips and tricks that you can leverage quickly from eBay and Gumtree