Case Study – Media

January 11th, 2022 Posted by Dom Neau Uncategorised 0 thoughts on “Case Study – Media”

CASE STUDIES

Case study: Global Media Group

Challenge

Operating at such a large global scale with multiple teams across the world meant that this particular media group was faced with challenges around disparate systems, teams operating in silos and inconsistent customer experience, all having an impact on revenue.

The main challenges identified were:

Difficult to maintain and modernise
customer experience
Sales, service, marketing and finance teams
operate in silos on local and global levels
Financial risk due to manual error prone
local and group-level reporting
Disparate, bespoke and on-premise systems
impacting speed to market

Solution

The media group engaged Trigg Digital to devise a Global CRM
strategy as well as implementing Salesforce in DE, ES, SE, CZ & PL.

Our solution:

Strategic review of business processes and
systems. Drive build vs buy decision, embed
CRM roadmap and CoE ( replacing Microsoft/Adobe)
Deliver economies of scale and revenue gain
opportunities with one global CRM platform
Build and deploy a customer 360-degree view
and business intelligence across;
✔ 5 x markets, 20+ business units
✔ 1,400+ x Core Sales/Service licenses,
Marketing Cloud, GA360, Advertising Studio

WE’RE TRUSTED BY LEADING GLOBAL BRANDS

“In order to deliver our global strategy across 5 markets, we have selected Trigg Digital to devise a complete CRM strategy and strategic roadmap to drive revenue” – President, Global Media Group

See all

“In order to deliver our global strategy across 5 markets, we have selected Trigg Digital to devise a complete CRM strategy and strategic roadmap to drive revenue” – President, Global Media Group

Results

Easier to spot revenue opportunities through one global CRM platform

Improvement of business intelligence allowing for faster and better decisions-making across the group and markets

Better visibility and improvement of business workflows reducing risk of errors as well as facilitating easier collaboration between teams across departments

Please get in touch, our team of experts are here to help.

Telecommunications

October 6th, 2020 Posted by Dom Neau Uncategorised 0 thoughts on “Telecommunications”

Telecommunications

Business efficiency for customer connectivity

Unlock the full potential of your telecommunications business

Your customers rely on you for their business in a world where connectivity is critical. Manage your business, from Capex to wayleaves and invoices with streamlined technology. Trigg Digital can help you plan, implement, optimise and enhance your Salesforce investment.

What we can do for your telecommunications business

The telecommunications industry unlocks businesses around the world with connectivity. Whether you’re a bandwidth infrastructure provider, a VOIP solution, or a consumer brand, your product has become as important as utilities. Trigg Digital have extensive experience in the telecommunications industry, and how leveraging technology like Salesforce can help you be the backbone of business.

Trigg are Salesforce technology experts. Using workshops and our proven business discovery processes we deep dive into your data and technology investments.

Once we understand your business inside and out we use our experience to deliver customised, robust solutions that maximise business potential.

Customers work with Trigg to:

Implement or improve their CRM
Review business process architecture and provide achievable goals to drive immediate results
Unify disparate systems
Unite Sales and Marketing systems, resulting in reduced operational costs and greater pipeline visibility
Manage, train and onboard your team to your new way of working