We had a blast at Trigg HQ this week chatting all things @Salesforce #Agentforce with our very own CTO, Mark Hartnady, and CEO, Steven Paul!
We are thrilled to announce that Mark Hartnady has joined Trigg as our new Chief Technology Officer (CTO). Mark Hartnady brings over 20 years of experience in the industry, having led innovative projects at companies like Jaguar Land Rover, Sage, GlobalSign, Capgemini, and most recently, VRP Consulting. With a long line of happy customers, and a proven track record as a Salesforce Certified Application & System Architect (and most recently Data Cloud Consultant), Mark is the perfect fit to spearhead our technology and delivery teams to drive the business forwards.
Mark is also passionate about the wave of change transforming industries through artificial intelligence. As Salesforce doubles down on its A.I. investments, Mark remains ahead of the curve, and is tremendously optimistic and infectiously enthusiastic about the opportunities this brings. Only this year, did he take home the “Excellence in AI” prize at the 2024 UK Digital Revolution Awards for work with a social enterprise called “Noise Solution” who specialise in music therapy. “This is just the start,” he proudly maintains.
When asked about joining Trigg Digital, Mark said, “I think my decision to join Trigg was made subconsciously three years ago when I first met Steve and the gang. It’s like love at first sight, but with fewer flowers and more spreadsheets. I’m over the moon to be on board and ready to shake things up with the coolest Salesforce partner out there. I look forward to turning our collective genius into shared success!”
“Mark stood out from the crowd from both his technical knowledge and business acumen of how to relate this to results for our clients. His ability to turn technologies into solutions and communicate this back to both c-suite and executive is something rare in this space and I am very much looking forward to seeing how Trigg will lead the space in the months and years ahead.”
Chee Ho Wan, Operations Director
“It’s safe to say that Trigg is accelerating from start up to scale up mode as we strive to be the Best Independent Salesforce Consultancy. Our purpose, to shape memorable experiences that inspire change for the better couldn’t be clearer, and there is no better way to supercharge growth than joining forces with proven industry leaders.
Enter. Mark Hartnady. Having first met Mark ~3 years ago, his technical prowess built over 20 years and no better amplified than his recent “Excellence in AI” win at the 2024 UK Digital Revolution Awards, delivery expertise, and passion for building high performing teams made it an easy decision to recently invite Mark to join the leadership team at Trigg!
Today, I have the absolute pleasure of welcoming Mark to spearhead our technical and delivery teams as Chief Technology Officer – personally, I am super excited for the fun that lies ahead!”
Steve Paul, Founder & Chief Executive Officer
Trigg and Salesforce hosted a webinar where we revealed insights into how pre-built Generative AI features included in Salesforce Service Cloud can be deployed across your service operations, from enhancing self-service experiences on your website’s help page, to boosting agent productivity in your contact centre with pre-built tools available today.
We covered:
With actionable strategies to successfully implement AI into your Service Cloud implementation and transform your Customer Service experiences.
Watch the on-demand webinar today to unlock the potential of Salesforce Einstein AI for Service excellence.
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We’ll share valuable insights & real-world examples on how to design & deploy winning sales processes, powered by guidance, coaching & AI.
Explore the implications of AI in customer relationship management through Salesforce’s Einstein GPT, built with OpenAI’s GPT-3 technology.
