On Demand Webinar: AI and Salesforce Einstein for Service
May 30th, 2024 Posted by Tina Matthews AI, Automation, Implementation, Service Automation, Webinars 0 thoughts on “On Demand Webinar: AI and Salesforce Einstein for Service”Start small, Start now.
How aware are you of the pre-built Generative AI features in Salesforce Service Cloud? Need some help getting started?
Trigg and Salesforce hosted a webinar where we revealed insights into how pre-built Generative AI features included in Salesforce Service Cloud can be deployed across your service operations, from enhancing self-service experiences on your website’s help page, to boosting agent productivity in your contact centre with pre-built tools available today.
We covered:
- Prebuilt AI ‘Actions’: Ready to be deployed in your Salesforce Service Cloud org (no code!)
- Conversational AI example: Pre-purchase/post-service interaction
- Generative Search: Connecting to knowledge in and outside of Salesforce
- Conversation catch-up: Generative Summary of an interaction passed to an Agent
- Reply recommendations: Using Generative AI for your Agents
- Post-Call Efficiency: Saving time using Generative call wrap up
With actionable strategies to successfully implement AI into your Service Cloud implementation and transform your Customer Service experiences.
Watch the on-demand webinar today to unlock the potential of Salesforce Einstein AI for Service excellence.
Speakers
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