May 2024 - Trigg Digital

Monthly Archives: May, 2024

On Demand Webinar: AI and Salesforce Einstein for Service

May 30th, 2024 Posted by AI, Automation, Implementation, Service Automation, Webinars 0 thoughts on “On Demand Webinar: AI and Salesforce Einstein for Service”

Start small, Start now.

How aware are you of the pre-built Generative AI features in Salesforce Service Cloud? Need some help getting started?

Trigg and Salesforce hosted a webinar where we revealed insights into how pre-built Generative AI features included in Salesforce Service Cloud can be deployed across your service operations, from enhancing self-service experiences on your website’s help page, to boosting agent productivity in your contact centre with pre-built tools available today.

We covered:

  • Prebuilt AI ‘Actions’: Ready to be deployed in your Salesforce Service Cloud org (no code!)
  • Conversational AI example: Pre-purchase/post-service interaction
  • Generative Search: Connecting to knowledge in and outside of Salesforce
  • Conversation catch-up: Generative Summary of an interaction passed to an Agent
  • ​​​Reply recommendations: Using Generative AI for your Agents
  • Post-Call Efficiency: Saving time using Generative call wrap up

With actionable strategies to successfully implement AI into your Service Cloud implementation and transform your Customer Service experiences.

Watch the on-demand webinar today to unlock the potential of Salesforce Einstein AI for Service excellence.

Speakers

Steven Paul

Steven Paul
CEO
Trigg Digital

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 Sophia Farrag
Senior Functional Consultant

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Wayne Lees
Enterprise Account Executive, Service Cloud

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Daryoush Moezzi
Regional Vice President

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Fill in the form below for immediate access to our on-demand webinar

AI and Salesforce Einstein for Service. Start small, start now.

May 15th, 2024 Posted by AI, Events, Insights, News, Service Automation, Services 0 thoughts on “AI and Salesforce Einstein for Service. Start small, start now.”

We’ll share valuable insights & real-world examples on how to design & deploy winning sales processes, powered by guidance, coaching & AI.

INSIGHTS